Meet our client: Saipo
Saipo is a skincare brand that sells vegan, cruelty-free, and clean products. The brand was founded in the Philippines, and is known for its commitment to environmental sustainability, simplicity, and honesty. Saipo gained recognition and growth through TikTok Shop after they posted a video of them using Saipo products to remove makeup. The video gained traction and led to requests to make their products available on TikTok Shop.
Key Metrics:
- Saved on fulfillment costs to invest more into frontend tasks like marketing and sales
- Reduced Shipping speed from 3-5 days to 1-2.5 days
- Reduced escalations due to real-time actionable insights
- Improved Marketplace SLAs
Patch Test: Initial Pain Points
- High Seller Cancellation rate impacting marketplace ratings
- Lack of storage space
- Lack of fulfillment expertise
- Lack of time productivity affecting product developments
“That’s how we shifted from being an everything focused company to a product focused company, and let Locad handle the rest of the logistical requirements” says Ludwig Tayona, CEO at Saipo
Swatch of Care: The Locad Solution
More Storage, Faster Shipping:
- Increased the production of SKUs to meet the demand through a vast storage space with Locad Warehouse.
- Re-invested efforts in frontend tasks like marketing and sales to establish credibility.
- Reduced the cancellation rate to gain 99% Positive Seller Ratings (Lazada PH).
- Reduced shipping times to 2 days thus increasing their overall sales.
Expanded Online Presence:
- Expanded through content on Tiktok and started operations through Tiktok shop.
- Increased productivity hours to invest in a dot com for Saipo as an additional online sales channel.
Centralized Efforts:
- The Locad Logistics Engine helps in pulling data from across marketplaces in a centralized manner, thus increasing productivity and reducing any errors.
- “We won’t have to crunch numbers by downloading a lot of stuff from every marketplace.” says Ludwig Tayona, CEO, Saipo
Want to have a business glow up like Saipo? Experience hassle-free e-commerce fulfillment with Locad!
