The ultimate guide to customer service emails for e-commerce businesses



E-commerce shopping cart | Locad

The Double-Edged Sword: How Marketplaces Provide Challenges and Opportunities for Omnichannel Fulfillment

In 2012, 60%  of the world’s online retail sales were accounted for by Asia. Businesses of all sizes – from small homegrown brands to global brands – have turned to...

The Ultimate Guide to Setting Up Your E-Commerce Store on WhatsApp Shop

Think about it, when was the last time you purchased something online?  Was it yesterday, today or probably a week before?  Over the past decade, online shopping has grown from...

What Is Packaging Fulfillment?

Every business has several roles to fulfill. From production to website designing, running a business is difficult and, most certainly, not to be taken for granted. A crucial feature that...

Flexible Fulfillment: What is It and How Can It Help You?

A consumer's most apprehensive point of the online purchasing experience is most likely after placing an order. Consumers order the product of their choice, but they're not always confident about...
E-commerce Bar Code Scanning Process | Locad Blog

What Is A SKU Number? How Online Retailers Can Use it in E-commerce

What Are SKUs? A stock-keeping unit, commonly known as the SKU, is a unique identifier in the form of an alphanumeric code allotted to a particular item or inventory sold...
12.12 estimated to have made PHP 15 billion in total sales across major shopping platforms in E-commerce | Locad Blog

Sustainable Supply Chain: A Step Towards Eco-friendly

Have you ever wondered what multinational corporations and industries are doing to meet the social standard of the environment? Or, in what ways can they reduce the carbon footprint or...

Planting the Seeds of Trust: How Leafy builds customer trust through Locad’s 100% on-time delivery

Plant-care brand Leafy provides premium quality agricultural products for ornamental plants and outdoor gardens. With the bulky and sizable nature of its products, Leafy outsourced warehousing and fulfillment to Locad....

Function, Fashion, Forecasting: How NuPrene grew 6X via effective demand planning powered by Locad’s tech

NuPrene produces bags and accessories – inspired by the latest fashion trends – and suited to fit the Filipino everyday lifestyle. Since working with Locad for fulfillment and logistics, NuPrene...

How to Create Shipping Experiences to prevent customer drop-off in your e-commerce business

Bringing new customers to your door is essential for every e-commerce business. But what eventually makes them stick around? How much effort will you spend on your customer retention strategies...
E-commerce Warehouse Automation Process | Locad Blog

15 Supply Chain Trends Shaping the Future of Logistics

The supply chain is probably the most crucial component of all businesses nowadays, especially if you are an e-commerce business owner. You have to make sure that all the facets...

How Last-mile Companies Are Changing The World Of Logistics

Even though our lives have been integrated with e-commerce, we still don't know many aspects of it. One such crucial part is last-mile delivery, which is changing the face of...
E-commerce delivery agent delivering orders to a customer | Locad

How You Can Optimize Your E-commerce Logistics With Last-Mile Delivery Logistics Solutions

What Is a Last-mile Delivery Logistics Solution? Every aspect of logistics operations is crucial to the movement of goods. With the ever-increasing popularity and demand of online shopping and, consequently,...

3 Factors Driving the Rise of E-Commerce in the Philippines

The global e-commerce industry has grown by leaps and bounds in the last few years, with especially promising rates of growth coming out of Southeast Asia. Data from the Philippines,...
Mobile Device on a cart displaying TikTok representing e-commerce sales | Locad

TikTok Shop Shipping 101 for E-commerce Sellers

TikTok becoming a platform for shopping was inevitable and logical. The popular short-video sharing app has become a viral entertainment sensation, with an appeal that is perfectly fit for today’s...
E-commerce order packages stacked | Locad

List of Biggest E-commerce Sale Events in Thailand

Hailed as “the land of the free,” Thailand, also known as Siam and the Kingdom of Thailand, is a country in Southeast Asia encompassing diverse ecosystems with the current Thai...
Unloading e-commerce orders from a shipping carrier | Locad

What You Need to Know About Cross-Border Shipping in Southeast Asia

Not surprisingly, the e-commerce industry across Southeast Asia is entering a golden era. The region has more than 620 million people (accounting for 8.58% of the world’s population) across 11...
Facebook ads on a mobile device | Locad

Setting Up Facebook Ads through Shopee Seller Center

Facebook Ads is now officially available for Shoppee Seller Center in various countries including Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand, and Vietnam. In an update, Shopee announced that this development...
E-commerce business owner analyzing store's data | Locad

Big Data’s Big Role In E-Commerce And Bringing Personalized Experiences

The continuing growth of e-commerce across the globe means that competition is rising among retailers, sellers, and online shopping platforms, among others, in retaining their respective customers and gaining new...
E-commerce Warehouse Packaging & Order Lineup | Locad Blog

Let the Earth Breathe: How Eco-Friendly Packaging Champions Sustainability

There is a 50:50 chance that the planet’s surface and atmospheric temperatures will increase by 1.5°C (34.7°F) in one of the next five years. This is based on the latest...
E-commerce business owner using live shopping to boost sales | Locad

The Popularity Of Livestreaming Features On E-Commerce Sites

Livestreaming as a way to sell items online has been gaining significant traction over the last few years.  There are many factors contributing to the emergence of this novel way...
E-commerce delivery agents loading orders into a truck | Locad

The Price of Free Shipping: Impact on the E-commerce and Logistics Industry

Shipping, in a commercial context, is often defined as the dispatching of small items, which can then be sent directly to the recipient using the local postal service.However, shipping practices...
E-commerce business website ideas | Locad Blog

What are the Lazada Seller Requirements? 6 Easy-to-follow Steps

Lazada – Southeast Asia’s e-Commerce giant – has become a top marketplace, which is why many are looking for ways how to join the growing platform by fulfilling the Lazada...
Shopify and e-commerce social selling | Locad

How To Use Shopify Lite For Social Selling

Social media sellers on Facebook and Instagram would greatly benefit from Shopify Lite to automate their order processing at such low costs. Find out how to do this for your...
Automating e-commerce business | Locad

How to Fully Automate an E-commerce Business?

If I were to ask senior managers, executives, and e-commerce enterprises as to what they understand from the term e-commerce automation, I am sure it is going to be understated....
E-commerce Warehouse Rack System | Locad Blog

Exceeding Customer Expectations Through Your Last-Mile Delivery

In today's "next day delivery" climate, it might be challenging to keep up with some of the bigger E-Commerce players out there, from an infrastructure perspective. But where you can...
4 Benefits of Shipping Internationally | Order Tracking | Locad Blog

6 Reasons Why Some E-Commerce Stores Fail

Making an E-Commerce store is a great way to start your own business or add a new element to your brick-and-mortar location. It is easy to get started with a...
E-commerce business owner looking up suppliers to increase orders | Locad

How to Find Suppliers for E-Commerce Store

After countless hours of hemming and hawing, you have finally decided to start your own e-commerce business. Maybe you finally thought of a breakthrough product or decided you want to take advantage...
E-commerce bags on a shopping cart | Locad

Stand Out in The E-Commerce Marketplace

In 2020, E-Commerce sales rose 44% and are expected to continue to grow this year. The Covid-19 pandemic has shown shoppers that walking into a brick-and-mortar store is not their only option,...
Amazon store on a mobile device | Locad

How to Combat the Amazon Effect

It is projected that Amazon will do $468 billion dollars in e-commerce sales in 2021. In the United States this past year Amazon’s sales made up 31.4% of all E-Commerce revenue. So the...
Reducing e-commerce pain points while mobile shopping | Locad

Easing The Most Common E-Commerce Pain Points

E-Commerce consumers have higher expectations than those that are shopping at a brick-and-mortar location. They expect fast and easy shopping experiences with no issues. Since there are so many e-commerce...

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