Top Fulfillment Companies in Malaysia

Malaysia’s e-commerce landscape is booming, fueled by factors like the rise of digital banking, seamless online experiences through retailer partnerships, and a government actively promoting the sector. This surge in online shopping creates a crucial demand for efficient fulfillment, which ultimately becomes the backbone of timely deliveries and satisfied customers.

Fulfillment companies in Malaysia act as an extension of your business, handling inventory storage, order processing, picking, packing, and shipping your products and relaying tracking information to you and your customers. They ensure your customers receive their orders quickly and reliably, allowing you to focus on core business operations that amplify growth.

This blog will explore the top 7 fulfillment companies in Malaysia, discuss what to consider when choosing your fulfillment partner, and ultimately simplify your search to dominate the Malaysian market.

What do fulfilment companies do for your business in Malaysia?

Imagine seamless order processing, efficient storage solutions, and timely deliveries without the hassle of managing it all yourself. That’s the power a fulfillment company brings to your Malaysian e-commerce business. Here’s how:

• Order Management:  Fulfillment companies take the reins of your online orders and move them along the fulfillment journey. They integrate with your e-commerce platform, automatically receiving and processing them with the required information for the warehouse team to process, dispatch and ship it to the last mile carrier partner. Coordinating the journey of multiple orders from start to finish can drain time and effort. A fulfillment company frees you from this and lets you focus on marketing and sales strategies.

• Storage:  Fulfillment companies offer secure and strategically located warehouses to store your inventory. This allows you to keep track of your SKUs, scale up your storage requirements during peak sales seasons without worrying about upfront costs or running out of storage space.

• Pick and Pack:  When an order arrives, fulfillment centers maintain record of the inventory and use efficient systems to locate, pick, and pack your products faster. This ensures accuracy and minimizes packing errors and order mix-ups, leading to happy customers.

• Last-Mile Shipping:   The final leg of the journey is crucial. Fulfillment companies leverage established relationships with reliable carriers to ensure your products reach customers quickly and cost-effectively. They handle everything from packaging and labeling to shipping and tracking, providing peace of mind throughout the process.

Top 7 Fulfillment Companies in Malaysia

1. Locad

Locad stands out as a comprehensive 3PL solution catering to the entire APAC region, including Malaysia. Consistently ranked among the top fulfillment companies, Locad offers a winning combination of extensive services, cutting-edge technology, and a deep understanding of Southeast Asian and Australian markets.

Sales Overview on the Locad Dashboard

Inventory Overview on the Locad Dashboard

Here’s what makes Locad your ideal fulfillment partner in Malaysia:

• Extensive Network: Locad boasts strategically located warehouses across Malaysia and Southeast Asia, ensuring nationwide coverage, faster delivery times and happier customers.
• Accuracy & Efficiency: Streamlined processes minimize errors in order fulfillment, giving you peace of mind.
• Customized packaging: Enhance your brand image with customized packaging options.
• Omnichannel Fulfillment: Fulfill orders seamlessly across your Shopify website, and marketplaces such as Shopee, Lazada and TikTok Shop.

Account Health Overview on Locad

• Flexible Delivery Solutions: Choose from a variety of top last-mile delivery options to offer affordable, on-time shipping.
• Real-Time Inventory Tracking: Gain complete transparency by consolidating inventory levels across multiple warehouses and sales channels.
• Global Expansion Made Easy: Integrate with Locad to access broader markets through their cross-border offerings, and trade services. Moreover, have access to an expert custom clearance team as well as the IoR and SoR services allowing you to sell without going through the painstaking business registration process in the many countries you wish to operate in.
• Scalable Storage: Pay only for the warehouse space you actually utilize, optimizing storage costs.

With Locad as your partner, you can focus on growing your business while they handle the complexities of fulfillment, ensuring a successful journey in the thriving Malaysian e-commerce landscape.

2. EasyParcel

EasyParcel is a popular choice for Malaysian e-commerce businesses seeking affordable and efficient shipping solutions. Here’s a breakdown of their key offerings:

• Streamlined Integrations: EasyParcel integrates with e-commerce stores for automatic order import, allowing seamless order management. Additionally, it connects with social selling platforms for wider reach.
• Branding Options: Enhance your brand image with customizable airway bills and SMS notifications.
• Parcel Protection: Secure your valuable shipments with optional insurance plans.
• Rewards Program: Earn reward points with every top-up, redeemable for gifts or shipping credits.
• All-in-One Platform: Compare courier rates, book deliveries, and manage domestic and international shipping on a single platform.

However, there are things to consider when opting for EasyParcel as your choice of Fulfilment service in Malaysia:

• Limited Service Range: EasyParcel primarily focuses on the shipping process. If you require warehousing, multi-channel fulfillment, or on-demand fulfillment across APAC, you might need to explore other options.
• Customization Limitations: While branding customization exists, some users find it less extensive compared to other fulfillment providers.

3. DAQ

DAQ Logistics caters to Malaysian businesses seeking specialized fulfillment solutions. They excel in handling unique requirements, offering:

• Customized Solutions: DAQ works with you to tailor logistics solutions that meet your specific business needs.
• Temperature-Controlled Storage: They possess expertise in handling perishable and temperature-sensitive goods, ensuring optimal storage conditions.
• Halal-Compliance: DAQ offers facilities that meet religious requirements, providing complete Halal compliance for your products.

Nevertheless, DAQ falls short in some very specific spaces where a local fulfilment service should ideally stand out. Some of them have this listed below:

• Targeted Services: DAQ primarily caters to businesses with specific needs like temperature control or Halal compliance.
• Limited General Merchandise Storage: If you sell general merchandise, DAQ might not be the optimal choice as they don’t offer general storage solutions.

DAQ can be a valuable partner for Malaysian businesses with specialized requirements. However, for businesses selling general merchandise, exploring other 3PL providers with broader service offerings might be more suitable.

4. Maersk

Maersk, a global logistics giant, offers a compelling solution for Malaysian e-commerce businesses with international aspirations. Here’s what they bring to the table:

• Customized Solutions: Maersk leverages its experience to tailor supply chains that meet your specific needs in Malaysia.
• Global Reach: Expand your market reach with Maersk’s extensive network spanning over 120 countries.
• Seamless Logistics: Maersk offers a comprehensive solution, integrating ocean transport, trucking, and warehousing for a smooth journey from origin to destination.

Some potential considerations may however include the following:

• Customer Service Concerns: Some online reviews mention challenges reaching customer service, with communication issues like ignored emails and phone calls.
• Delays and Inaccuracy: Missed deadlines, shipment delays, and container issues at ports have been reported by some users. Additionally, customers have also noticed incorrect invoices.
• Demurrage Charges: A few reviewers raised concerns about the potentially unfair application of demurrage charges.

Maersk can be a powerful partner for Malaysian businesses aiming to go global. However, be mindful of potential communication drawbacks and ensure clear expectations regarding timelines and costs.

5. DB Schenker

DB Schenker, a global logistics leader, offers a comprehensive suite of services for Malaysian businesses with complex supply chain needs. Here’s what they provide:

• Multimodal Transportation: DB Schenker offers a full range of land, air, and ocean freight services to cater to your specific requirements.
• Supply Chain Integration: Their contract logistics and 4PL solutions can integrate seamlessly with your existing operations, optimizing efficiency.
• Industry Expertise: They offer tailored solutions for various industries, leveraging their knowledge to streamline your supply chain.

Despite the many advantages of opting for DB Schenker, potential considerations that you may need to look into include:

• Service Scope: While DB Schenker offers a wide range of services, some users report feeling their solutions aren’t as comprehensive as those of other 3PL providers.
• Transparency Concerns: Contract logistics can make it difficult to maintain real-time visibility on your products throughout the supply chain.
• Delivery & Customer Service Issues: Reviews highlight concerns around missed deliveries, incorrect addresses, lost or delayed packages, and mishandled shipments. Additionally, communication issues regarding phone and email responsiveness were reported.
• Unexpected Costs & Delays: Customers have mentioned encountering unexpected charges and delays, particularly during customs clearance.

DB Schenker can be a strong partner for businesses with complex supply chains. However, be mindful of potential limitations in transparency and potential for delivery or customer service issues.

6. Nippon Express

Nippon Express (NX Group), a highly respected logistics giant with over 80 years of experience, offers a compelling solution for Malaysian e-commerce businesses with international ambitions.

Here are the key benefits they provide:

• Global Expansion: NX Group boasts an extensive network spanning over 50 countries, empowering you to reach new markets worldwide.
• Industry Expertise: Ranked as the 7th largest global freight forwarder, they bring a wealth of experience to the table. They offer air, ocean, and ground freight services, alongside value-added solutions like 3PL fulfillment.
• Tailored Approach: NX Group works with you to understand your specific needs and develop customized solutions across various industries.

Just like most others on this list, Nippon Express also requires second thoughts owing to its tendency to cater to niche spaces. Here are some of its disadvantages:

• Limited E-commerce Focus: NX Group caters to a broad range of industries beyond e-commerce. While they offer fulfillment services, their expertise might not be as specialized as dedicated e-commerce fulfillment providers.
• Customization Limitations: The level of customization for e-commerce fulfillment needs might be less comprehensive compared to providers focused solely on e-commerce.

NX Group can be a strong partner for Malaysian businesses seeking global expansion and a reliable logistics provider. However, if your primary focus is e-commerce fulfillment and require highly customized solutions, exploring providers specializing in e-commerce might be more advantageous.

7. CEVA Logistics

CEVA Logistics positions itself as a strong contender for Malaysian businesses seeking a versatile logistics partner with global reach. Here’s what they offer:

• Global Presence: CEVA handles air, land, and sea transportation across the globe, catering to businesses with international aspirations.
• Industry Expertise: They offer customized solutions tailored to the specific needs of various industries.
• Technology Integration: CEVA prioritizes real-time tracking, tracing, and booking with advanced tools for greater control and transparency.
• Dedicated Teams: They have specialized transport teams handling air, ocean, and road freight, ensuring efficient operations.

Some things to keep in mind when dealing with CEVA as a fulfillment partner may include:

• Global Focus & Cost: CEVA’s extensive global network might translate to higher costs and potentially longer fulfillment times for Malaysian e-commerce businesses focused on domestic or regional markets.
• Customization Concerns: Despite offering customization, some customers found it challenging to obtain e-commerce fulfillment solutions tailored to their specific needs.
• Delivery & Customer Service Issues: Customer reviews highlight concerns regarding late deliveries, lost packages exceeding estimated timelines, damaged goods during shipping, and difficulty reaching helpful customer service representatives.

CEVA can be a valuable partner for businesses with diverse logistics needs and a global outlook.  However, e-commerce businesses in Malaysia, particularly those focused on domestic or regional fulfillment,  might want to consider providers with a stronger track record in e-commerce fulfillment and a focus on the Malaysian market to ensure cost-effectiveness and address potential delivery or customer service concerns

What should you look for when choosing e-commerce fulfillment companies in Malaysia?

With a plethora of fulfillment companies in Malaysia, selecting the right partner is crucial for your success. Here are some key factors to consider:

• Multichannel Selling: Ensure that your e-commerce fulfilment company integrates with your existing e-commerce platform and other sales channels and marketplaces such as TikTok Shop, Shopee, Lazada and your shopify website. Seamless integration ensures streamlined order management.

• Batch Management: Can they efficiently handle bulk orders or promotions without compromising speed or accuracy?

• Nationwide Coverage:  Does their warehouse network cover key regions in Malaysia? This ensures faster deliveries and reduces shipping costs.

• Cross-Border Expansion: Are you planning to expand beyond Malaysia? Choose a partner with expertise in handling international shipping complexities and offers trade services, IoR and SoR services and customs clearance assistance. 

• Robust Order Management System (OMS):  Look for an OMS that provides real-time inventory visibility, order tracking, and reporting capabilities. This empowers you to monitor operations and make informed decisions.

• Customized Packaging:  Does the company offer branding or customization options for packaging?  This can enhance your brand image and customer experience.

• Last-Mile Options:  Do they offer a variety of last-mile delivery options to cater to diverse customer needs? This could include express delivery, same-day delivery, or cash-on-delivery options.

By carefully evaluating these factors, you can choose a fulfillment partner that aligns with your specific e-commerce goals and helps you thrive in the growing Malaysian market.

Why Choose Locad

Understanding the nuances of the Malaysian internet culture empowers businesses to tailor their approach and resonate with local customers. The robust infrastructure, supportive government policies, and collaborative ecosystem create a fertile ground for e-commerce growth in Malaysia. By partnering with a reliable fulfillment service like Locad, you can address your logistical needs while focusing on core business strategies.

Locad stands out as a comprehensive fulfillment solution provider in Malaysia. They tick all the crucial boxes – extensive warehouse network for faster deliveries, streamlined technology for order management, and a commitment to customization. With Locad handling the complexities of fulfillment, you’ll be free to leverage the potential of the booming Malaysian e-commerce market.

Ready to unlock e-commerce success in Malaysia? Contact Locad today and see how our fulfillment solutions can empower your business!