What is an Agent?
Supply chain companies, involving warehouses and big retail stores, require expert personnel to handle their logistics. These professionals are called logistics agents. A logistic agent ensures that the goods that are required to be in the place of delivery at a predestined time are delivered as they are supposed to.
Significance of an Agent in E-commerce Shipping and Delivery
An agent is a crucial resource when it comes to order fulfillment. Starting from customer service and managing deliveries and schedules to ordering and tracking, a logistics agent handles it all. Here are some of the significance of an agent in the e-commerce business.
- A logistics agent is responsible for numerous roles in an organization. As soon as a product is prepared to be sent from its place of origin to its place of delivery, the logistics agent is given the responsibility of handling everything from A to Z.
- An agent also plays a very important part in the planning and scheduling process as well as reporting to customers and the company about the shipment and delivery of goods.
- Agents also take care of logistics operations. They assist larger and more robust organizations that deal with numerous vendors and customers. This is where the role of a logistics agent comes into place.
How Agent Works and Its Prerequisites
A logistics agent needs to have a degree in any relevant field. They are also required to have the following skills:-
- Attention to detail
- Ability to run order management software
- Communication skills
- Problem-solving skills
Use Case With Agent
Let us take the example of a logistics agent in charge of a retail store. They should know the inner workings of the store, including extensive knowledge about the inventory. They should also handle orders, keep track of said inventory and order more of every item to prevent stockouts. They also have details about manufacturing partners, delivery timelines as well as the associated costs. Tracking every order and knowing how to handle delays is also part and parcel of their job.
