Table of Contents

Get the latest e-commerce industry news, best practices, and product updates!

In this guide, we’ll take a deep dive into the world of Direct-to-Consumer (D2C) e-commerce and explore how this business model is changing the way companies sell and market their products online. We’ll cover everything from the benefits and challenges of D2C e-commerce to the key strategies and best practices for success in this space. Whether you’re a new entrepreneur or an established business looking to expand your e-commerce operations, this guide will provide you with the insights and knowledge you need to succeed in the D2C e-commerce landscape.

What is D2C E-commerce?

The D2C model of e-commerce focuses on direct customer relationships. It allows brands to interact with customers and build a more personal connection. D2C e-commerce is about building relationships with the customer, and the brand’s credibility and reputation.

The D2C model has been around for decades. It has become more prevalent in recent years as companies realized that this model can save money by cutting out intermediaries and selling products directly to consumers. 

D2C & e-commerce is an online business model where companies sell products directly to customers without using retailers as intermediaries. D2C companies can save money by selling products rather than paying retailers for shelf space. It is advantageous for companies as it gives companies more control over their product and brand image. They can also save money on marketing and advertising because they don’t need to pay for third-party sellers or retailers.

Direct-to-consumer vs Wholesale

E-commerce D2C is also known as the direct-to-consumer model. It is a new way of doing business which has recently become more popular. 

The D2C model of business is an alternative to the traditional wholesale or retail models. The conventional wholesale or retail models are where the manufacturer sells their products to retailers, who then sell them to consumers. With the D2C model, manufacturers sell their products directly to consumers without any middlemen involved.

How is it different from wholesaling, then? Wholesaling is a business model in which the wholesaler purchases goods from the manufacturer or distributor and then sells them to retailers. The wholesaler manages the goods’ inventory to meet retailers’ needs. The wholesaler may provide warehousing, order fulfillment, and inventory management services.

What Are the Benefits of D2C?

Experience an omnichannel experience

D2C allows brands to sell their products directly to the consumer. This strategy has many benefits for both the brand and the customer. The customer can buy products at a lower price than in stores. They can get personalized service from the brand. They can also get more information about the product before buying it. Moreover, the customer can buy products that are not available in stores.

Know your customer better

The company benefits from this strategy because it can understand customer’s wants and needs. This in turn helps you provide better products and services. You can also provide a better customer experience by delivering personalized services for each customer. 

Go to market faster

The company can allocate an amount towards marketing and advertising, which they can use to lower prices or improve their product. In return, the brand can expand its market by offering a loyal product.

More control over your brand and products

D2C is a new way of doing business. D2C allows companies to control their brand, customer experience, and data. You can use social media, email, and other digital marketing channels to reach out to customers. These factors contribute to the company’s versatility, thus making it competitive. It is a way for companies to manage their destiny and not rely on third parties to do it for them.

Expand territory

D2C allows retailers to cut out the middleman and sell their products at a lower price, which means they can make more money than if they were selling through traditional channels. Thus, you can invest the expanded sales margin to increase the company’s growth. 

Other Benefits of D2C

Achieve customer satisfaction

D2C allows companies to build a customer base by providing them with an easy way to purchase their products. Another benefit of D2C is that it increases customer satisfaction because customers can get what they want without going through any middlemen or third parties. They can get what they want at a lower price than they were buying.

Build a customer base

D2C allows companies to interact with their customers and build relationships with them. This way, they can get customer feedback and improve their products. The benefits of D2C are that it helps companies build customer loyalty, helps them understand what their customers want, and helps them create better outcomes.

Reduce costs and dependencies

The main benefit of D2C is that it reduces the company’s marketing costs. The company can  spend money on something other than advertising or hiring a marketing team, which can be expensive. Instead, they can use their employees for marketing their products and services. It saves them money because they do not have to pay for outside help.

What are the Challenges of D2C?

One can quickly call in d2C e-commerce trends using the right fit. With a high volume of D2C companies, this type of business model has some challenges. These challenges include: customer confusion, return on investment and profitability, and keeping up when sales are increasing and scaling quickly.

Competing with retailers and distributors

Many factors challenge D2c commerce in competing with retailers and distributors. These include the need for a physical store to showcase products, provide customer service and product demonstration. Another area for improvement is the inability to offer customers the ability to touch and feel products before purchase.

Fulfilling orders

The biggest challenge for D2C is scaling quickly to maintain product quality and supply. When D2C companies have great demand or limited supply, they have to meet both of these needs by ensuring the product is good enough for the customer but still profitable for themselves, as well as scaling so there is always a steady supply available at an affordable price.

How D2C E-commerce Brands Engage With their Customers?

Social media marketing

Once you get a following on social media channels, start posting products and creating marketing campaigns consistent with social media content. You will find tips on creating an original logo, choosing a platform for building your website, and launching the initial business marketing campaign. D2C e-commerce examples include social media links that bring traffic to a brand’s product.

Search engine optimization

SEO is a vital component of the success of any e-commerce business. You can utilize SEO in e-commerce sites, including setting up categories that make sense to customers, using clear and specific product titles, and including images with potential buyers’ search queries.

Content marketing

You must stick to creating a product that sells the most. It should appeal to customers’ needs but also something you’re comfortable selling repeatedly. Marketing your products through social media channels has become an effective strategy for companies at all stages of their development cycle.

Omnichannel marketing

Omnichannel marketing is a marketing strategy that integrates the customer’s experience across all available channels. It is a customer-centric approach to marketing that aims to provide a consistent and unified experience to customers, regardless of the channel or device they use. You can use an omnichannel approach by utilizing platforms like Whatsapp. 

Many e-commerce businesses have started developing their omnichannel marketing strategies. A common mistake many novice e-commerce entrepreneurs make is neglecting personal interactions with their customers.

Many companies know that to be successful, they need to ensure they are available for their customers’ questions, concerns, and feedback. The best advice is to appreciate the power of in-person interactions and the need for customer service.

Email marketing

If you are beginning an e-commerce business and would like to test the waters, sending an email campaign to your customers is an effective way. It is a great way to show people your products and give them an idea of what you offer. You can quickly push out these emails through social media channels or email marketing platforms. You should ensure that your email’s message is clear and concise for maximum effectiveness.

Difference Between D2C E-commerce and a traditional Retailer Business Model

D2C e-commerce is a business model where the company sells its products directly to customers. This model is different from the traditional retailer business model because, in D2C e-commerce, the company does not have to pay distributors or mediators.

A traditional retailer business model is a business model where the company sells its products to retailers, who then sell them to customers. The company does not have direct contact with the customer.

The main difference between D2C e-commerce and a traditional retailer business model is that in D2C e-commerce the company does not have to pay any middleman to facilitate service of any kind.

The Future of D2C E-commerce

The growth of e-commerce across the world is unprecedented. If it targets customers way beyond the domestic scope and provides superior convenience, reliability, and competitive pricing of goods, it has a bright coverage. Further, online shopping is being consumed on mobile devices, reducing the need for physical visits to retail stores.

Coupled with the rising millennial population globally and a boom in convenience consumption, we can easily foresee a golden era for e-commerce. The D2C e-commerce market size is expected to touch the 250,000 mark by 2025. This growth can be attributed to the increasing number of consumers turning towards online shopping and the growing number of retailers embracing this trend by launching their online stores.

In the future, D2C e-commerce will be more about personalized customer recommendations. The AI-powered assistants will be able to provide customers with a customized shopping experience.

The future of D2C e-commerce is promising because of the rise in personalization and convenience. To stay competitive in the marketplace, retailers use AI to better understand their customers’ needs and preferences.

How Much Does It Cost to Start an E–commerce Business?

You must be considered if a business wants to start an e-commerce business. The first consideration is the cost of the product/s. If the price is excessive, it will not meet customers’ expectations, and they might not buy it.

The second consideration is customer acquisition cost, including advertising and marketing expenses. The third consideration is the operation cost, including hosting charges, monthly fees for software and services, and website design.

Lastly, other costs like taxes and additional miscellaneous charges like trademark or copyright registration must be considered.

Tips for Starting an E-commerce Business

Do your research

You must consider your niche if you are considering starting an e-commerce business. Most e-commerce businesses begin with a simple online store on popular marketplaces like Shopify. But the next step should be to create your website where customers can see your brand and products directly.

Customers must be able to browse the company’s services, track record, and products and make purchases quickly. Once you have found this, you can build a proper business plan and set up your website.

Select a business structure

Choosing a business name is one of entrepreneurs’s first decisions. But these days, while picking a name is still important, what’s more, important is choosing and registering the legal structure under which you want to operate. Legal structures are generally either sole-proprietorship, partnership, or corporation.

The sole proprietorship offers the least protection because it doesn’t provide legal recourse if you go into debt. So if you’re looking for this type of freedom and don’t mind the risk, go ahead with this business structure.

Start with little resources

You must set the right expectations and make sure you can realistically work with what you have. The crucial step is to find a niche with a lot of market demand but not too much competition.

Acquire business license and permits

Licensing requirements vary depending on the size, type of business, and the location. Hence, it’s essential to consult with a legal consultant before you start. 

It would help if you also took the time to get permits for your business. These permits will allow you to engage in street vending or selling at a farmer’s market, which is typically prohibited without permission. Many people don’t know there are ways to get their business license without visiting council offices, such as using online tools or phone applications that provide instant permission and permits.

Share your business across multiple channels

It is vital to mark an online presence first to start a D2C business. It means having your website with a blog and social media accounts. You can also join forums and other communities where you can share about your products or services. 

Invest in multichannel selling

You will need a website, a social media marketing strategy, and an online store. The trick is ensuring you use the proper channels to advertise your products and optimize your investment return. Multichannel selling is critical for the success of any e-commerce business. Digital agencies specialize in this and can provide all the tools necessary to get started in this highly competitive market.


The D2C business model is the future of retail. A D2C e-commerce platform allows for opportunities for businesses. D2C is a great way to build and connect with your customers. It also offers the potential for a more authentic and credible experience for your brand. It’s about time you started doing D2C. You’ll enjoy the benefits of better customer relationships and an accurate and credible retail experience. Start building relationships with your customers using D2C e-commerce.


How do D2C and B2C differ?

D2C stands for ‘direct to consumer’, and B2C stands for ‘business to consumer’. D2C is a marketing strategy that focuses on selling products directly to consumers. Startups and small businesses often use this strategy. B2C, on the other hand, is a marketing strategy that focuses on selling products to consumers through retailers or other intermediaries.

How do you market a D2C product?

D2C products are sold directly to the consumer without a middleman. The company accounts to market and sell its product. There are numerous ways to market a D2C product, but social media is one of the most popular methods. Social media platforms allow companies to reach their target audience cost-effectively.

What is a D2C example?

Novels, a startup in Singapore, is a perfect example of a D2C set-up. It attracts customers by creating a marketplace filled with an unmatched authenticity and limited-timed fashion and apparel.

What does the future of D2C e-commerce hold?

The future of D2C e-commerce is not just about the products sold. It is also about the customer experience. The future of D2C e-commerce will be more personalized and interactive. The future of D2C e-commerce will be more personalized and interactive. As part of e-commerce, mobile commerce sales are expected to increase to 67% in 2025 from 59% in 2021.

More E-commerce Content


Sign up, and we will get back to you within 24 hours to discuss what services would be best for your business needs. Or speak with us now and tell us what you need.

Up to $250K USD Credits for Locad Customers!

Sign up today and accelerate your growth with Locad’s Partners. Unlock deals across SaaS, Agencies and more.

Exclusive benefits to ace your e-commerce game this 2023 with Locad’s desk calendar!