What is Proof of Delivery?
Proof of delivery (POD) is an official document or receipt stating that the recipient has successfully received the order from the business. The POD will include seller details, package details, and the recipient’s address. This document helps logistics and e-commerce businesses keep track of the delivery status.
Significance of Proof of Delivery in E-commerce Logistics
With proof of delivery, e-commerce businesses, consumers, and logistics partners can confirm the delivery of the product.
- E-commerce businesses can keep track of their delivery status with POD. With electronic proof of delivery (EPOD), businesses also receive real-time visibility, allowing them to gain customer feedback and improve delivery performance in the future.
- Proof of delivery authorization reduces the chances of any mistake at the last mile of the logistics cycle as it includes accurate product details.
Prerequisites for Proof of Delivery
Some prerequisites of proof of delivery include the following data –
- Seller’s address
- Recipient’s address
- Product details
- Payment details
Use Case with Proof of Delivery
Suppose customer A receives the wrong product from a seller and wants to ask for a replacement. In this case, the customer will raise a return request.
For return, the seller may ask the customer for proof of delivery as it proves that the customer received that particular product from the seller. Thus, POD is an important document that verifies the receipt of a product from the seller.