Meet our client: DMD Skin Sciences
DMD Skin Sciences advocates for Strong Skin for Everyone. Specializing in Acne, Acne Scars, Pigmentation, Laser Medicine, Cosmetic Manufacturing, and Dermatological-Technological Innovation – DMD is revolutionizing skincare for the next generation.
Key Metrics:
- Expanded to new marketplaces and acquired new set of customers
- Reduced Shipping costs by 15%
- Reduced Shipping time by a week
- Easy monitoring of COD orders
Patch Test: Initial Pain Points
- Long Transit Times (7-15 Days)
- Lack of delivery coverage
- Lack of visibility on inventory health
- Lack of supporting infrastructure
“On time fulfillment and shipment & having visibility on how many orders have been fulfilled was really important for us. Locad has helped us from our first sale to where we are right now” says Ena Quitain, COO at DMD Skin Science
Fresh & Rejuvenating: The Locad Solution
New marketplaces & customer acquisition:
- Achieved mall seller status and furthered their legitimacy as a premium brand
- Increased order volumes by 200% with new marketplace and tiktok v/s just brand.com
- New customers acquired on the back of quality fulfillment and timely shipping.
- Effective management and monitoring of COD orders, thus expanding payment options for customers.
Enhanced shipping, lessened costs:
- Reduced shipping costs by 15%
- Increase shipping speed by reducing the transit time from a fortnight to 3-7 days
- Easier coordination with different stakeholders to effectively manage last-mile
Customer support & reduced errors :
- Ground zero connect with the customer success team for faster resolutions via a whatsapp group
- Peak season demands are handled on a priority basis with real-time communication from the customer success team, thus upholding DMD’s customer satisfaction standard.
Want to have a business glow up like DMD Skin Sciences? Experience hassle-free e-commerce fulfillment with Locad!
